Please use this identifier to cite or link to this item: http://localhost:8080/xmlui/handle/123456789/128
Title: Business Process Management and the Balanced Scorecard
Other Titles: Using Processes as Strategic
Authors: . Smith, Drivers Ralph F
Keywords: Workflow--Management. 2. Benchmarking (Management) 3. Performance-- Management. 4. Strategic planning
Issue Date: 2007
Publisher: John Wiley & Sons, Inc.
URI: http://localhost:8080/xmlui/handle/123456789/128
ISBN: 978-0-470-04746-0
Appears in Collections:Business Process Reengineering



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