1. EMI Digital Library
  2. Management Services
  3. Customer Service
Please use this identifier to cite or link to this item: http://localhost:8080/xmlui/handle/123456789/1076
Title: Strategic customer service
Other Titles: managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
Authors: Goodman., John A.
Issue Date: 2009
Publisher: AMACOM
URI: http://localhost:8080/xmlui/handle/123456789/1076
ISBN: 978-0-8144-1333-3
Appears in Collections:Customer Service

Files in This Item:
File Description SizeFormat 
Strategic Customer Service Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits ( PDFDrive )(1).pdf1.05 MBAdobe PDFView/Open
Show full item record


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.